Privacy Policy

Last Updated: August 28, 2026

This Privacy Policy describes how Aurra Agency LLC, operating as Brandr ("Brandr," "we," "us," or "our"), collects, uses, and protects your information when you visit builtbybrandr.com, interact with our chat widget, submit a form, or otherwise communicate with us. By using our site or providing your information, you agree to this Privacy Policy and to our Terms of Service.

Who We Are

Aurra Agency LLC (d/b/a Brandr) is a marketing and web development agency that builds websites, funnels, and CRM systems for businesses.

Information We Collect

• Contact Information: your name, email address, phone number, and business details you provide through our website, forms, or chat widget.
• Communications: messages, inquiries, and information you send us.
• Usage Data: basic technical information such as your IP address, browser type, and how you interact with our site, collected through cookies and similar technologies.

How We Use Your Information

• Respond to your inquiries and provide the services you request;
• Contact you by phone, email, or SMS text message where you have provided consent;
• Send appointment confirmations, appointment reminders, and other transactional notifications related to bookings or services you request;
• Send you information, updates, offers, and promotional messages you have opted in to receive;
• Operate, maintain, and improve our site and services;
• Comply with legal obligations.

SMS / Text Messaging Consent

If you provide your mobile phone number and opt in through our website, chat widget, or a form, you consent to receive text messages from Aurra Agency LLC (Brandr). These may include appointment confirmations, appointment reminders, customer care and account notifications, and, where you have separately opted in, offers, updates, and promotions. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. You can opt out at any time by replying STOP, and reply HELP for assistance.

The only exception is our own service providers, such as our CRM, hosting, and messaging platforms, who process this information solely on our behalf in order to deliver the messages you have requested. These providers are not permitted to use your information for their own marketing or promotional purposes, and are not permitted to share it further.

How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: trusted vendors (such as our CRM, hosting, and messaging platforms) who process information on our behalf and only as needed to deliver our services to you. As stated above, mobile opt-in and consent information is not sold, rented, or shared with any third parties or affiliates for marketing or promotional purposes.
• Legal Requirements: when required by law, regulation, or valid legal process.

Cookies

Our site may use cookies and similar technologies to improve your experience and understand how visitors use the site. You can control cookies through your browser settings.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure.

Your Choices

You may opt out of promotional emails via the unsubscribe link in any email, and out of text messages by replying STOP. You may also contact us at [email protected] to access, correct, or delete your personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date reflects the most recent changes. Your continued use of our site after changes are posted constitutes acceptance of the updated policy.

Contact Us

See also our Terms of Service.